5jl Privacy Policy – How Your Personal Data Is Protected

When you register an account on 5jl, we collect the details you submit directly — including your name, date of birth, email address, and preferred payment information. This data is required to verify your identity, process transactions in Philippine pesos, and keep your account secure. We may also ask for a government-issued ID during our standard Know Your Customer process, which is required under Philippine regulations for online gaming platforms. Any documents you submit are stored securely and accessed only by authorised personnel for verification purposes. You are responsible for ensuring that all information you provide is accurate and kept up to date. Providing false or misleading information during registration may result in account suspension in line with our Terms and Conditions.

When you use the 5jl platform — whether on desktop or through the mobile app — we automatically collect certain technical data to help us operate the service reliably. This includes your IP address, device type, browser version, operating system, session duration, and the pages or features you interact with. We use this information to detect unusual activity, prevent fraud, and improve platform performance for Filipino players. This data is not used to build advertising profiles or sold to third-party marketing companies. Aggregated, anonymised usage statistics may be used internally to guide product decisions and improve the overall experience. You can review your session activity at any time through your account settings.

5jl uses industry-standard security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all personnel handling player data are bound by strict confidentiality obligations. We conduct regular security reviews to identify and address potential vulnerabilities in our systems. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the issue. If you have concerns about the security of your account, please contact our support team at [email protected].

As a player on 5jl, you have the right to access the personal data we hold about you at any time by submitting a written request to our support team. You may also request that we correct any inaccurate information, restrict how we process your data, or delete your account and associated personal data where no legal obligation requires us to retain it. If you wish to receive a copy of your data in a portable format, we will provide this within a reasonable timeframe upon verified request. Please note that certain data — such as transaction records — may need to be retained for a period required by Philippine financial regulations even after account closure. To exercise any of these rights, contact us at [email protected] with your registered email address and a clear description of your request. We will respond to all data rights requests within 30 days of receipt.

5jl does not sell your personal data to third parties. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions and identity verification partners — but only to the extent necessary for those specific purposes. All third-party partners we work with are contractually required to handle your data in accordance with applicable privacy standards. We may also disclose personal information to regulatory authorities or law enforcement agencies in the Philippines where we are legally required to do so. Any such disclosure will be limited strictly to what is required by law. We will never share your data with advertisers or unrelated commercial entities without your explicit consent.

The 5jl platform uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your visits. These are functional cookies necessary for the service to operate — they are not used for cross-site advertising tracking. We do not use third-party advertising cookies or share cookie data with marketing networks. You can manage cookie settings through your browser, but disabling functional cookies may affect your ability to log in or use certain features of the platform. Session data is cleared automatically when you log out or after a period of inactivity. By continuing to use the 5jl platform, you consent to the use of functional cookies as described here.